Organizations are interested in the quality of the delivered services, to control their organization (e.g. to act correctly on incidents) and to improve the quality of the delivered services. By default, SCOM is able to monitor the availability and the responsiveness of webpages and (simple) web-based applications.

SCOM is not able to simulate user activities on native applications or on webpages with specific plugins (like Java). To get this information in SCOM, user activities should be simulated by an external program/script and the collected data needs to be transferred to SCOM. The End-User Performance Management Pack makes it possible to import the End-User Performance Simulation data into SCOM for further processing.

The End-User Performance Management Pack contains a health model for the simulations and corresponding workflows to generate alerts and collect performance information. The alert, state and performance information can be used for several purposes like SLA reports, trend analyzing or quick incident reaction. The End-User Performance Management Pack contains a predefined report.